Feedback Hub is Wayfair’s inhouse web application, built by Data Science Analytics, which enables Analysts all across Wayfair to leverage data and insights generated by Natural Language Models developed by our Voice of the Customer DS team. One Feedback Hub for (almost) all customer feedback analytics Wayfair receives a vast…
Greetings Wayfair Engineering Enthusiasts: old, new, and returned. We’re gathered today (virtually) to collect a story from Wayfair’s history. I’m Gary White, volunteering historian, frequent worker. I’m going to share with you all the journey we took as an organization to adopt Continuous Integration. This is part one of two….
Hackathons at Wayfair Hackathons usually give people an opportunity to play with some unique ideas, advanced technologies, and even start diving into completely new areas which are small beginnings of big new initiatives. For example, Wayfair is one of the industry leaders in 3D commerce today thanks to what started…
By Sarah Cotterill It’s critically important for Wayfair to understand the causal impact on customer’s future spend of various customer actions, like downloading our mobile app, subscribing/unsubscribing from our email list, or purchasing in different product classes. These estimates not only inform strategic business decisions at a high-level, such as……
Background Today, Wayfair uses SQL Server to store our customer data. We have a sharded architecture in place which is made up of many shards spread across multiple datacenters located throughout the US and Europe. Over the past few years, we have been pushing the limits of this infrastructure, causing…
The online retailing market is very competitive and demanding, so you need to deliver new features/functionalities to your customers as quickly as possible. In these realities, every wasted minute can cost you thousands of dollars. At Wayfair, we have dozens of different tools/applications (internal and external) and more than a…
Bernie Miles, Head of Engineering, and Darach Ennis, Principal Engineer, discuss the role of principal engineer at Wayfair as well as the interesting challenges that accompany the position. 00:00 Intros 00:44 Why did Darach join Wayfair? 01:26 How would you describe event processing at Wayfair and why does Wayfair have…
About the Waystation App Before we dive in, a little context about our app. The Waystation App supports internal business teams at Wayfair during trade-shows, in which they get to meet dozens of partners and potential partners a day to discuss strategy and business goals. Our users needed to have…
The challenges of creating dynamic, global Supply Chain systems for hundreds of thousands of small and large parcel items is not for everybody! In this video, Füsun Wehrmann explains her story discovering Wayfair and diving into the world of Supply Chain. She explains the challenges her team faces and where…
In the last decade, Wayfair relied heavily on its homegrown ticketing system for its Engineering, Product, and Operational needs. Starting Q1 2020, Wayfair decided to standardize on Projecthub (Atlassian Jira) thus enabling a range of powerful features, all unified under one single platform. Containerized Jira environment is a relatively fresh…
Augmented reality (AR) is most well known for its use in mobile games, which encourage users to find virtual objects hidden in the world around them. At Wayfair, we leverage AR beyond pure entertainment to provide value for our shoppers. AR lets shoppers answer important questions like, “Will this item…
